Reference

Everything You Want to Know About Your Account

Got a question about funding your wallet, verifying your account, or how live dealer tables work? This page covers what we hear most often. If you're in Las Vegas or anywhere else in an eligible state, start here before reaching out to support.

Account SetupPayPal & Venmo DepositsWithdrawal StepsState EligibilityLive Chat Access
Explore the Lobby Read FAQ
fantasypoints Everything You Want to Know About Your Account
WHY ANSWERS HERE HOLD UP

How We Keep This FAQ Accurate

A FAQ page is only useful if the answers reflect how things actually work right now. Here's what keeps this one current and trustworthy for your account decisions.

Written by the Operator

Every answer comes from our own account and payment teams — not third-party copy. If the process changes, we update the answer before it misleads anyone.

Payment Details Are Real

PayPal, Venmo, and Play+ steps described here match the actual wallet flow inside your account. We don't generalize or guess at how they clear.

State Law Is Acknowledged

We don't claim blanket US access. Every eligibility answer notes that availability depends on your state and local law — no overpromising.

Support Can Verify Anything

If an answer here doesn't match what you're seeing in your account, live chat can pull your specific record and walk through the discrepancy with you.

REACH OUR TEAM

Ways to Get Help Beyond This FAQ

If you've read through the answers below and still have a specific question about your account or a payment that hasn't cleared, here are three direct ways to reach us. We recommend live chat for anything time-sensitive around withdrawals or identity verification.

Live Chat Open the chat widget from any page once you're logged in. It's the fastest path for account-specific questions, including withdrawal status and identity checks.
Email Support Send your question to our support address from your registered email. Include your account ID so we can pull up your wallet history without back-and-forth.
Help Center Browse topic-sorted articles in your account dashboard — covers Play+ setup, Venmo linking, and state eligibility checks in detail.
fantasypoints What Our FAQ Covers and How to Use It

What Our FAQ Covers and How to Use It

We've organized answers around the questions that actually come up — not a catch-all list of policies, but the specific things you run into when opening an account, making your first deposit through PayPal or Venmo, or checking whether your state is eligible. Each answer reflects how the platform actually works today. Account verification uses a standard identity check: government-issued ID and

a quick address match. Withdrawals follow the same payment rail you deposited through, which keeps the process straightforward. For anything around Play+ prepaid card setup, there's a dedicated step in your account wallet. If an answer here doesn't fully solve your issue, live chat connects you to our support team directly. Availability depends on state law, so access and eligible features vary

by where you are.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • Live Chat
PLATFORM AT A GLANCE

Four Things Worth Knowing Right Away

3 Local Payment Rails
PayPal, Venmo, and Play+ all supported in the account wallet
Mobile & Desktop
Full lobby access from any browser — no separate download required
SSL Encrypted
Account login and all wallet transactions run over SSL encryption
4 Game Categories
Slots, live dealer tables, table games, and sportsbook available where permitted

Answers to What We Hear Most

These cover the questions we get most often across account setup, deposits, withdrawals, identity verification, and game access. Browse by topic or read straight through — each answer is self-contained.

In your account wallet, select PayPal or Venmo as your payment method, enter the amount, and confirm with your app PIN. The funds appear in your casino balance once the transfer clears.

Play+ is a prepaid card you can fund from your checking account and use for casino deposits. Set it up under the Payment Methods tab in your account dashboard — the card links in a few steps.

We ask for a government-issued ID and a quick address match the first time you request a withdrawal. Upload both directly in the Verification section of your account settings to start the review.

Access depends on your state's laws and eligible regions. The State Availability check runs automatically when you create an account — unsupported states are flagged before you complete registration.

Withdrawal timing depends on the payment rail and whether your identity verification is already complete. PayPal and Venmo withdrawals process faster when your account is fully verified before you request.

Yes — slots, live dealer tables like Classic Baccarat, and the sportsbook all load in your mobile browser. No separate download is needed; your account login and wallet work the same way on mobile.

Check your PayPal, Venmo, or Play+ app to confirm the transfer completed on your end. If it did and your balance hasn't updated within a few minutes, contact live chat with your transaction reference number.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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