Reference

Our Terms, Your Rights, and How We Operate

Everything that governs your account at fantasypoints — from how we handle your data to what state-by-state access means for you — lives on this page.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsPolicy contact on fileUSA-only terms
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fantasypoints Our Terms, Your Rights, and How We Operate
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your rights under these terms, want to dispute an account decision, or need to request your data, our support team handles all of it. Reach us through the channels below — for legal and account-related requests, email creates a written record we can reference through the resolution process.

Live Chat Available from inside your account dashboard. Use this for quick questions about policy terms, account access status, or what your state eligibility determination means for your wallet.
Email Support Send legal, data, or dispute requests to our support address found in your account settings. Email gives both sides a documented record for any formal policy resolution.
Account Help Center Your account dashboard links to the full terms document, your transaction history, and the data request form — all in one place without needing to contact support first.
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Access

We built our data and security practices around the way American players actually use their accounts — mobile-first, payment-linked, and state-specific. Here is how each area works in practice.

Data Handling

We collect only what is needed to run your account — name, contact info, payment method identifiers, and session logs. None of that is sold. Retention follows applicable US state and federal data law.

Cookies and Tracking

We use cookies to keep your session active, remember your preferred deposit method between visits, and detect state-level access eligibility. You can manage cookie preferences from the settings link in your account.

Account Security

Login uses a one-time passcode sent to your verified phone number or email. If you notice unauthorized activity, use the lock-account option on the login screen to freeze access immediately.

Requesting Changes

To update your legal name, correct a payment method record, or request deletion of your account data, submit a request through the Help Center form. We respond in writing through your registered email address.

Common Questions About Our Legal Terms

These are the questions we actually get about our terms, data practices, and account rights. If yours is not here, live chat or email gets you a direct answer.

Yes. Access depends entirely on whether online casino or sportsbook activity is permitted under your state's law. Your eligibility is confirmed during the identity verification step at account creation.

We store your registration details, session logs, transaction records, and the payment method identifiers linked to PayPal, Venmo, or Play+. We retain this data as required by applicable law.

Yes. Submit a data access request through the Help Center form in your account dashboard. We respond to your registered email address with the information we hold on file.

Start through live chat for straightforward cases, or email support for anything requiring a documented record. The full dispute process is outlined in the terms document linked from your dashboard.

We will email you at your registered address if a legal change affects your access. Your account balance and any linked PayPal or Venmo withdrawal requests are processed before access is restricted.

Use the account closure option in your settings, or submit a written request via email. After closure, we retain only the data required by law and delete the rest within the timeline stated in our privacy terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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