Reference

Our Terms and Conditions for US Account Holders

These Terms and Conditions govern every account on fantasypoints — from how you fund your wallet using PayPal, Venmo, or Play+ to how withdrawals are processed and where access is available under state law.

Account eligibility by statePayPal, Venmo, Play+ rulesWithdrawal & payout termsAccount closure policyDispute resolution process
fantasypoints Our Terms and Conditions for US Account Holders
TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Chat directly with our account team for questions about specific clauses, payment disputes, or anything in these terms you need clarified before proceeding.

Email Support

Send a written query to our support address for documentation-level questions — account closures, term disputes, or formal requests about your account data.

Account Help Center

Our Help Center walks through the most common terms questions — wallet rules, state eligibility, and the identity verification steps — in plain language.

HOW WE HANDLE THIS

Account Security and Policy Practices

Data Retention

We retain your account data for as long as required by applicable US law and for the period your account remains active. You may request a summary of what we hold.

Cookie Policy

Cookies on fantasypoints track session activity and payment-method preferences. You can adjust cookie settings from your browser; some features require session cookies to function.

Account Security

SSL encryption covers every login and transaction. If you suspect unauthorized account access, contact live chat immediately and we will freeze activity while we investigate.

Requesting Changes

To update personal details or request account closure, submit a written request through live chat or email. We process verified requests within the timeframe required by state rules.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account. If something below still leaves you uncertain, live chat is the quickest path to a direct answer.

No. Access to fantasypoints depends on whether online casino and sportsbook activity is permitted in your state. We confirm eligibility at account creation and your state's rules govern what you can access.

Any verified balance in your wallet is returned to your PayPal, Venmo, or Play+ account on record. Unverified balances are held until identity verification is completed before release.

We update these terms when needed and post the revised version on this page with the updated date. Continued use of your account after a change means you accept the updated terms.

Transaction disputes start with the payment processor — PayPal, Venmo, or Play+ — since they govern the transfer. Contact our support team in parallel and we will provide account-side records to assist.

A government-issued photo ID and confirmation of the payment method on your account are required before any withdrawal is released. This step is a one-time process unless your details change.

Submit a data request through email support or live chat. We will compile what we hold on your account and respond within the timeframe set by applicable US state law.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.